Complaint Process

Acute Rehabilitation Hospital of Plano Complaint Process

Informing Patients of the Complaint Process

Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ. The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.

Information on how to contact CIHQ to file a complaint:



Center for Improvement in Healthcare Quality

P.O. Box 1540
Mexia, TX 76667
Attn: Chief Executive Officer